Your privacy is of the utmost importance to us. Our business model is based on the trust you extend to us to keep your data safe, and we take that very seriously: we are compliant with the California Privacy Rights Act (CCPA) as well as the European Union General Data Protection Regulation (GDPR).
This policy explains when and how we collect personal information about the visitors of our website, persons who contact us through a contact form or call us, and our business subjects and employees of the company; who has access to the collected data; how long we retain the data; how we keep it secure; and explains your rights to request information about the personal data we have stored on you, and to request its correction or deletion.
We use Google Analytics to collect anonymous, generic, aggregated statistics about the visitors of our website. These statistics allow us to optimize our website for different devices, and to understand general trends about its usability.
No information is collected that would allow us to identify you personally. To ensure this, we anonymize the IP address of all visitors of our website, and the collected information is deleted 14 months after your last visit to our website.
The Google Analytics servers used to store this information are usually located in the USA. For our European Data Subjects, the secure nature of the data transfer is governed by the EU-U.S. Privacy Shield legal framework.
Our web server stores a log of website access requests your internet browser makes to our website in standard server access logs as part of the default configuration of any web server. Access request information is logged to improve the security of our visitors (e.g. to identify, analyze, and block attempts at (D)DoS attacks on our website), and to provide the basic functionality of the website.
Personally identifying information logged: IP address.
The server access logs are never used in combination with our operating business. Access to the server logs is restricted to our IT personnel, and the logs are generally deleted after 30 days. The Amazon servers storing these logs are located in the United States.
Our support website, which we link to from our homepage, is hosted by Zendesk Inc. The purpose of Zendesk is to provide our visitors with a comprehensive support suite, ranging from help articles, tutorials and how-tos to personal support by chat or email through one of our customer support representatives.
Personally identifying information we collect through the Zendesk help desk application: Name, contact information, IP address, and other information provided to us by the visitor submitting the help request form, or during the course of the visitor's interaction with one of our customer support representatives.
We may employ certain features on our website which are provided by third parties, including:
Our website may use fonts that are provided by Google Fonts and loaded from Google's servers to improve load times. We do not collect any information through this resource; however, as part of the normal functionality of the internet, the visitor's IP address is visible by the Google Fonts servers hosting the resource.
Our website may provide embedded video content to our visitors which is hosted and provided by YouTube, a subsidiary of Google, Inc. We do not collect any information through this resource beyond the limited, aggregate statistics provided to us by Google as part of the normal operation of the video embedding technology. The visitor's IP address is visible by the YouTube or Google servers hosting the resource. We do not have access to any information collected by Google or YouTube through this resource; this is ensured by the standard cross-origin browser protocols of every internet browser.
Our website may provide embedded video content to our visitors which is hosted and provided by Vimeo, Inc. We do not collect any information through this resource beyond the limited, aggregate statistics provided to us by Vimeo. The visitor's IP address is visible by the Vimeo servers hosting the resource. We do not have access to any information collected by Vimeo through this resource.
When you submit a contact form on our website, we will store and use the data you submit to us for the intended purpose only.
Personally identifying information we collect through the contact forms on our website: Name, email address, phone number (optional), and any other personal information you submit to us through the form.
When you contact us, your information is stored on our servers provided by Zendesk, Inc. Your information is only used to provide you with the service you indicate when you submit the form.
It is our core mission to protect your rights and your data. Should you ever be dissatisfied with our handling of your data, please let us know, so we may investigate and correct the issue.
Here we list your legal rights pertaining to your personally identifying information, in compliance by the GDPR and the CCPA:
If you have previously given us your consent to store and use your data, and you'd like to revoke your consent, you may do so at any time. Simply email us at the email address below and notify us of your decision.
You may request a full record of your personally identifying information from us, and request the correction of faulty or missing data at any time. To do so, please email us at the address provided below.
We principally use your data only for the purposes you have requested of us at the time of collection, or in the course of your mandate. You may at any time restrict our use of your data to certain purposes, or exclude it for certain purposes. To do so, please email us at the address provided below.
You may request the deletion of your personal data at any time. To do so, please email us at the address provided below.
If you are dissatisfied with our treatment of your information, you have the right to file a complaint with a data protection agency.
If we receive a legally binding order to transmit data, for example by court order or from a law enforcement agency, we are obliged to provide the relevant data if we hold it.
Our website may feature links to websites provided by third parties. We generally review the privacy policies of each linked site before we link to it, however, we can assume no responsibility for their accuracy or compliance, or for the safety of visitors. We recommend that you check the privacy statements of the respective websites yourself.
10945 State Bridge Rd, Ste 401
Alpharetta, GA 30022
We're happy to answer any further questions. You'll find all the ways to contact us here.