What type of information do we collect?
1. Automatically Collected Data
a. Server logs from Amazon Web Services, Inc. and Hetzner Online GmbH
When you use our platform, our servers—hosted by Amazon Web Services, Inc. and Hetzner Online GmbH—automatically log information such as your IP address, browser type, referring URL, and timestamps. This data is used for security, troubleshooting, and analytics. These logs are retained for a limited period (typically 30 days).
b. Cookies & tracking technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve marketing performance. This includes tools such as Google Tag Manager and Facebook Pixel, among others, which may be activated depending on individual client configurations. You can control the use of these tools through your browser settings.
c. Third-party tracking integrations
In addition to our own tracking tools, our platform may integrate third-party tools like LinkedIn, Twitter, and Google Ads. These services collect data in accordance with their own privacy policies and operate independently of us.
2. Data You Provide Directly
a. Contact details and form submissions
When you interact with our services, we may collect personal information such as your name, email address, and phone number when you fill out forms or contact support.
b. Account and subscription data
When you register or use our services, we collect login credentials, purchase history, and subscription details to manage your account and provide our services.
c. Customer support interactions
Information you share with our customer support team (e.g., through chat or email) is securely stored and used to help resolve issues and respond to questions. We may use services such as Zendesk to manage these interactions.
3. Third-Party Services & Embedded Content
a. Customer support tools
Third-party services like Zendesk may be used to process support inquiries. These tools may collect your name, email address, IP address, and chat history to facilitate support.
b. Embedded media
Our platform may include embedded videos from providers like YouTube or Vimeo. When you interact with this media, your IP address and technical data may be shared with the respective third-party provider.
c. Embedded applications
We may embed third-party applications, such as Google Maps, which may collect information about your interaction, IP address, and other usage data. We do not control or access any data collected by these embedded tools.
d. Payment processors
When applicable, all financial transactions are securely processed through third-party payment gateways. Sensitive financial data is not stored on our servers.
How we use your information
We use your information to:
- Operate and improve our services, including maintaining website performance, conducting analytics, and optimizing user experience
- Provide and manage user accounts, process transactions, and deliver customer support
- Ensure platform security and detect fraudulent activity or unauthorized access
- Communicate with you via transactional messages, service updates, and marketing (with your consent)
- Comply with legal and regulatory requirements and respond to lawful data requests
Data retention & security
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Our data protection practices include:
- Encrypted and secure hosting through Amazon Web Services, Inc. and Hetzner Online GmbH
- Strict internal access controls limiting sensitive data access to authorized personnel
- Regular audits and reviews to ensure data security and regulatory compliance
Your rights
Depending on your location, you may have the following rights regarding your personal data:
1. Your right to access
You may request a copy of the personal data we hold about you. To do so, contact us at the email below.
2. Your right to correct inaccurate data
You may request corrections to any inaccurate or incomplete personal data we hold about you.
3. Your right to deletion
You may request that we delete your personal data, subject to legal requirements that may require us to retain it.
4. Your right to restrict processing
You can request that we limit how we process your personal data under certain conditions.
5. Your right to opt out
You may withdraw your consent for data processing or opt out of marketing communications at any time.
6. Your right to file a complaint
If you're dissatisfied with how we handle your personal data and you're in a region with applicable laws, you may file a complaint with a data protection authority.
Email: support@leaderpass.com
Third-party data sharing & disclosures
We do not sell, rent, or lease your personal data. We share information only with trusted third-party service providers that help operate our platform (such as hosting, analytics, support, and payment services).
We may also disclose information when legally required, such as in response to a legal request or to protect our rights and the rights of others.
International data transfers
If you access our services from outside the United States, your data may be transferred to and processed in other jurisdictions. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data during international transfers.
Children's privacy
Our services are not intended for children under 13 (or under 16 in applicable regions). We do not knowingly collect personal data from children. If we become aware that such data was collected, we will delete it promptly.
Liability disclaimer
Our services are offered on an “as-is” and “as-available” basis. While we work to ensure security and reliability, we cannot guarantee uninterrupted access or complete accuracy. To the extent allowed by law, LeaderPass Technologies, Inc. disclaims liability for any damages resulting from use or inability to use our services.
When we link to third-party websites or services from our platform, we are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies directly.
Updates to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our operations or to comply with regulatory changes. The latest version will always be available on our website. If significant changes are made, we may notify you directly.
Contact information
LeaderPass Technologies, Inc
5300 Triangle Pkwy NW Suite 203
Norcross, GA 30092
United States
support@leaderpass.com
https://leaderpass.com/contact